Cancellation & Refund Policy
At Shamrock Rosettes, we are committed to providing high-quality products and excellent customer service. As many of our products are custom-made or personalised, please read our cancellation and refund policy carefully before placing an order.
Order Cancellation
Standard Products
Orders for standard (non-personalised) products may be cancelled before they have been dispatched. If your order has already been shipped, it cannot be cancelled and our Returns Policy will apply.
Personalised & Custom-Made Products
Due to the bespoke nature of personalised and custom-made products, orders cannot be cancelled once production has commenced or artwork has been approved.
If you need to amend or cancel a personalised order, please contact us immediately. We will do our best to accommodate your request where production has not yet begun.
Returns
Standard Products
If you have changed your mind about a standard product, you may return it within 14 days of receiving your order, provided that:
- The item is unused and in its original condition.
- It is returned in its original packaging where possible.
- Proof of purchase is provided.
- This does not include partial orders.
Customers are responsible for the cost of returning unwanted items unless they are faulty or supplied in error.
Refunds will be processed after the returned goods have been received and inspected.
Personalised Products
In accordance with Irish and EU consumer legislation, personalised, customised and made-to-order products are not eligible for return or refund simply because you have changed your mind.
This includes products customised with names, dates, logos, colours, wording or other customer-specific requirements.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please notify us within 48 hours of delivery by contacting us at info@shamrockrosettes.com.
Please include:
- Your order number
- A description of the issue
- Photographs where applicable
Where an item is confirmed to be faulty, damaged or supplied incorrectly, we will arrange an appropriate remedy, which may include:
- Replacement of the item
- Repair where appropriate
- A full or partial refund
Incorrect Personalisation
Customers are responsible for ensuring that all names, dates, spellings, colours and other personalisation details are correct before submitting their order.
Shamrock Rosettes cannot accept responsibility for errors resulting from incorrect information supplied by the customer.
If an error has been made by us during production, we will replace or refund the affected item as appropriate.
Refund Processing
Where a refund is approved, it will normally be processed using the original payment method within 5–10 working days, depending on your payment provider.
Contact Us
If you have any questions about cancellations, returns or refunds, please contact us:
Shamrock Rosettes
Units 5–8 Clonshaugh Business & Technology Park
Coolock, Dublin 17, Ireland
Email: info@shamrockrosettes.com
Telephone: +353 (0)1 867 1707