Delivery Policy
Delivery Information
At Shamrock Rosettes, we take great care to ensure your order arrives safely and on time. As many of our products are handcrafted and personalised, delivery times may vary depending on the nature of your order.
Order Processing
- Standard (non-personalised) products are normally dispatched within 2–5 working days, subject to stock availability.
- Personalised and custom-made rosettes, sashes, badges and awards require additional production time. Estimated lead times will be confirmed when your order is placed.
- Large volume orders or bespoke projects may require additional manufacturing time. We recommend placing these orders as early as possible, particularly during peak show and event seasons. Custom products are made to order, so customers should allow sufficient production time before their required event date.
Delivery Services
Orders are delivered using trusted courier and postal delivery partners.
Delivery options and charges are displayed during checkout and are based on the destination and size of your order.
Once your order has been dispatched, you may receive tracking information where available.
Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery times are:
- Republic of Ireland: 1–3 working days
- Northern Ireland: 2–4 working days
- United Kingdom: 3–7 working days
- International destinations: Delivery times vary depending on the destination country.
Please note that these are estimated delivery times and cannot be guaranteed.
Personalised Orders
As all personalised products are manufactured specifically for you, production will only begin after artwork, wording and order details have been approved where applicable.
Please carefully check all spelling, dates and information before submitting your order. Shamrock Rosettes cannot accept responsibility for errors submitted by the customer after production has commenced.
Delivery Delays
While every effort is made to meet estimated delivery dates, delays may occasionally occur due to:
- Courier network delays
- Severe weather conditions
- Customs processing (international orders)
- Public holidays
- Circumstances beyond our reasonable control
We will always do our best to keep you informed if significant delays arise.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery details when placing an order.
If an incorrect address is supplied and the parcel is returned to us, additional delivery charges may apply before the order can be re-dispatched.
Damaged or Missing Deliveries
If your order arrives damaged or appears to be incomplete, please notify us within 48 hours of delivery by emailing info@shamrockrosettes.com.
Where possible, please include:
- Your order number
- Photographs of any damage
- Details of the missing or damaged items
This allows us to investigate and resolve the issue as quickly as possible.
Collection
Where collection is available, customers will be notified once their order is ready. Orders should not be collected until confirmation has been received.
International Orders
Customers outside Ireland are responsible for any customs duties, import taxes or local charges that may be payable in their country. These charges are not included in the purchase price or delivery costs unless otherwise stated.
Contact Us
If you have any questions regarding delivery, production times or urgent event deadlines, please contact us before placing your order.
Shamrock Rosettes
Units 5–8 Clonshaugh Business & Technology Park
Coolock, Dublin 17, Ireland
Email: info@shamrockrosettes.com
Telephone: +353 (0)1 867 1707